Customer Service

We understand you might have questions, so we have added information on the most common queries below. To get started, please use the tabs to select the section relating to your question. If you don’t see the answer to your query, please don’t hesitate to contact us.


NHS Prescriptions
Online Doctor
Private Prescriptions
  • Shipping & Delivery

    Medicines2U offers a wide range of delivery options to meet the needs of our customers.

    £3.99 - Standard Recorded Delivery (3-5 working days)

    £4.99 - Express Tracked Delivery (2-4 working days)

    £6.99 - Next Working Day Delivery (cut-off 3pm Mon-Thu)

    £6.99 - Saturday Delivery (cut-off 3pm Mon-Fri)

    Please note, charges may vary according to the weight of your parcel.

  • Privacy & Security

    For Cookie information please see the relevant section.
    Your privacy is important. Yakub Chemist LTD trading as Medicines2U is the Data Controller for this website under the Data Protection Act 1998.
    The purpose of this privacy policy is to inform you as a user of this website about what information we collect when you visit the site, how we use the information, whether the information is disclosed and the ways in which we protect users' privacy. We want you to feel secure when visiting Medicines2U.
    Medicines2U is committed to protecting and upholding the security of any personal information that is provided from you. Your privacy is important to us therefore we strictly follow the requirements of the Data Protection Legislation in the UK.

    We collect certain information from you when you purchase goods from Medicines2U which includes your personal information. Further information will be asked if you purchase pharmacy only medicines, use our Consultation service. This is to ensure that our pharmacist can check that the product is suitable for you. We do not store any card details.

    The information we collect will not be shared with any third parties unless permission is given from you or if we feel it is necessary to contact an outside party due to any concerns our pharmacists have.

    By using Medicines2U, you give us permission to collect and use your information for purposes mentioned above.

    Medicines2U comply with the NHS Code of Practice and pharmacists have a duty and requirement under their professional code of ethics to keep any records or information about you secure, accurate and confidential.
    We store the contract's content and will send you the details of your order via email and a printed copy with your item(s). You can find the terms here at all times. The details about your recent orders can be found in your customer login.
    You can revoke at anytime any consents you have given us.

    You have the right to any information about your stored personal data and right to correction,blocking and deletion of that data.

  • Returns & Replacements

    Medicines2U is dedicated to providing quality products that meet your requirements. We appreciate that there may be times when the items may have been delivered incorrectly or that you no longer need the product.

    You can return any over the counter unwanted items within 7 working days of receiving the product as long as they are unused and are returned with the original or similar packaging and are undamaged. Returns that do not meet these conditions may be subject to a restocking fee.

    We do not accept any returns on prescription items unless they are delivered incorrectly or damaged. If you no longer require the item, we are unable to accept returns or process any refunds back to you. If a returned product is used or damaged, then Medicines2U shall not issue a refund to the customer and customer must pay all costs for return shipment of the product back to Medicines2U.

    Please note when returning goods (except when goods are faulty or incorrectly supplied by Medicines2U), the customer will carry the cost of returning goods. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. When a refund is required, please note the refund will be processed by the same method used to purchase the order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

    Your statutory rights are not affected.

    How to return an item

    If you wish to return an item, please email us on [email protected], providing your order number and an advisor will be happy to assist you further. Alternatively, you can contact us via post on the below address.

    Carefully pack the items in original packaging, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any returned items damaged in transit due to inadequate packaging from any amount refunded to you.

    Post the package back to:
    Returns Department,
    1 High View Close
    LE4 9LJ

    *Please note that certain items including food and hygiene-sensitive products cannot be refunded or exchanged unless faulty or sent incorrectly.

    Also, once products are opened and/or used, products cannot be returned to us unless they are faulty or broken.

  • Ordering


    Ordering from within the UK, all major Credit Cards and Debit Cards are accepted.

    Ordering from outside the UK, payment can only be accepted by Credit Card.

    RRP is an abbreviation of Recommended Retail Price. RRP prices are displayed to highlight normal high street prices. We endeavour to manually check prices periodically but cannot guarantee they are 100% accurate in all cases. Please ensure you have checked the sale and RRP prices for yourself before purchasing items from our website. All prices displayed on our website are inclusive of VAT (currently set by the government at 20%). We reserve the right to cancel orders due to pricing errors.

  • Viewing Orders

    After placing your order, you can easily check your order information by clicking onto My Account and selecting Previous Orders. Medicines2U always update customers accounts to keep you informed of the status of your order. You will also receive regular email updates to inform you of any changes made on your order.

  • Updating Account Information

    In order to update your account information, you can simply click onto My Account which will direct you to your account dashboard. You can easily update your information by clicking onto the relevant options including Edit Details, Health profile, NHS Prescriptions etc. from the members menu.

  • Cookies

    What Are Cookies

    As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

    For more general information on cookies see the Wikipedia article on HTTP Cookies...

    How We Use Cookies

    We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

    Disabling Cookies

    You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

    The Cookies We Set

    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

    Third Party Cookies

    In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page. As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

    More Information

    Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

    Email: [email protected]

    Phone: 0116 2515199.

  • NHS Prescription Information

    More information and help will be provided here soon

  • Online Doctor Help

    More information and help will be provided here soon

  • Prescription Information

    More information and help will be provided here soon